ISCAR is a multinational metal cutting tool company affiliated with one of the world’s largest metalworking conglomerates, the IMC Group. The conglomerate consists of 110 companies across the globe, operating in 60 different languages, but all working with the same ERP system.
Pain Point: The company determined that by 2022, all purchasing documents would be digitally imported into their ERP system, yet the greatest challenge came from supply chain documents. Different shipping companies, suppliers, and customers all had different documents with data embedded in different fields, or sometimes handwritten. More than 60% of purchase documents were manually entered due to the lack of uniformity in documentation from outside of ISCAR.
Results: Using DOConvert, all documents at ISCAR are scanned, analyzed and automatically entered into their ERP system. ISCAR was able to reduce personnel in customer service costs by 50% and met its goal of going “fully digital” in its purchasing departments. Today, DOCument handles more than 80% of ISCAR’s customer orders.
Testimonial: “DOConvert is a resounding success. It transformed our operations, saved money, and met our goals of digitizing our shipping and customer service departments.” Tzahi N, CIO, ISCAR. Click here to listen to ISCAR’s story.
